Ensure your delivery address includes all necessary details — such as house numbers, unit or apartment numbers, and any building or business names. Once an order has been placed, we may not be able to make address changes. Deliveries that fail due to incorrect or incomplete information will incur a £15 re-shipping fee.
Double-check your order and currency before confirming your purchase.
Orders that have already been shipped cannot be cancelled or refunded, so please take a moment to verify everything before completing your checkout.
Shipping Costs
£3 worldwide shipping fee
Delivery Timeframes
Main cities :
United Kingdom - 3-5 working days
Europe - 7- 10 working days
Asia Pacific, United States ,Canada : approximately 7-12 working days
Australia - 7-10 working days
Shipping Origin
All orders are dispatched from our main warehouse in the United Kingdom, which allows us to efficiently serve customers across multiple continents.
Customs Duties and Taxes
Customers in Canada, South America, Indonesia, and Africa may be charged customs duties or taxes by their local authorities. These fees are the customer’s responsibility and must be paid directly to the courier or customs office before the parcel is released for delivery.
If a parcel is returned to us due to unpaid fees, a restocking and return postage fee may apply.
For certain European countries, we use dedicated shipping lines that exempt customers from customs duties and VAT.
PO Box Deliveries
Unfortunately, we are unable to deliver to PO Boxes at this time.
Please ensure all order details are correct prior to checkout. We appreciate your understanding and attention to these details.
Whats my size ?
Please note our sizing runs small compared to western sizing (AU/US/UK). Our fitting tends to run on the smaller side compared to AU, US and UK sizing. We recommend taking your body measurements and checking them against our size chart below before ordering. Please check the fitting recommendation on each product page.
If you are unsure about your size, please contact us at info@lutara.co.uk and let us know what measurements you got and what sizes you normally wear in other brands.
Returns and exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@lutara.co.uk.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@lutara.co.uk
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
